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Customer Service

Through adequate training and specifically structured service protocol, we ensure to maintain consistency with the level of service at every point during your customer experience. From our board of directors to our customer service reps and shipping staff, we have a clearly defined company mission and team effort approach for execution. Competitive employee compensation including such incentives as stock option packages are provided to ensure that the hard work and motivation of our employees does not waiver and customer relationships that are created are upheld. This level of company involvement helps solidify our team based approach leading to better customer satisfaction, and ensures work is performed with a strong sense of pride. 

Our staff is like family. We value trust, honesty and hard work within the company infrastructure and we bring these same internal traits and characteristics to our relationships with our customers as well. Our brand was created and is represented with extreme pride. With that comes a strong sense of responsibility and loyalty to our consumers we serve. This is instilled from day one of staff orientation and further emphasized from that day forward. Team members are encouraged to reflect on the “brand fabric”, referring to the core vision, mission, values and personality clearly outlined and defined in our Business Vision and Company Mission statement. Excellent customer service is listed as the top priority within our founding principles. Clear guidelines, approaches, and methods for accomplishment of this help enable the delivery of our brand's promise. It is important that our team deliver that full brand value on a consistent basis day in and day out. We pride ourselves on our ability to edge the competition of big corporate America based upon our customer care and service. We pay particular attention to the training of our employees when it comes to customer service delivery and customer relations. As well, we actively seek to embrace individuals with skills and work ethic that add value to our organization. 

Please read our promises and commitment to you in our Customer Guarantee below: 

We make the following guarantees:

We honor a 30-day, money-back guarantee on all unopened merchandise (except Skincare, Haircare,and Bath & Body items) For health reasons.
If you’re not satisfied and wish to return the product(s) ordered, you can do so in the first 30 days and get your money back with no questions asked. Shipping cost is non-refundable for undeliverable, unclaimed or returned packages, unless we made an error. Simply return the unused fragrance in its original box. We will take care of the rest. All returns must be shipped back to purchaseperfume.com using a tracking courier provider. (UPS, FedEx, USPS Delivery Confirmation). Any package that has not been received by purchaseperfume.com and proper tracking information cannot be provided, will be the complete responsibility of the shipper. We will refund the full purchase amount, including shipping cost once the package has been received and processed and the sample vials are yours to keep for free! (Please allow 7 business days to process your return or exchange). Our ship to address can be found on our Contact us page.

We will treat you with courtesy and respect.
Our telephone service representatives will disclose their identification clearly when taking your call. Our staff is trained and equipped to complete their job as it pertains to your order. Our agents will be courteous and knowledgeable when you contact us. So feel free to call regarding any question, we are here to help you!

We will answer your questions at your convenience.
You can contact us 24 hours a day, 7 days a week regarding any question you may have related to our services via e-mail at; info@purchaseperfume.com or call our customer service department Mon - Fri from 8a to 5p at 877.302.4070 - We will be more than happy to assist. 

We will continually offer the newest and most popular fragrance choices.
We’re working hard to bring more choices to our customers by continually updating our store with new fragrances released to market and providing those hard to find scents we all fell in love with. We also strive to keep a vast inventory with the highest quantity designated to the most popular fragrance choices so there is no delay in getting what you want delivered to your doorstep.

We will quickly address any issue you experience.
Once an issue is brought to our attention by way of email submission or customer service call, this issue becomes our immediate priority. Our goal is to ensure resolution in the timeliest manner. We track each service request to see length of time to resolution and satisfaction of our valued customer. You may be randomly asked to complete a satisfaction survey after a question or issue is addressed by our customer service department.This helps us stay on task with providing the best personal customer service we strive to provide.

Every team member is dedicated to meeting the commitments above and here to exceed your expectations. We are working very hard to serve you better and listen carefully to your feedback. If you have any thoughts or ideas about this Guarantee or about your experience with us, we invite you to share them with us by e-mail at info@purchasepefume.com

Satisfaction Guarantee

Our customers are at the center of everything we do, and our products, services and business processes must be tuned to their needs. Every action we take must be aimed at doing the best job for our customers. We want you to be completely satisfied with your choice of product and purchase experience with purchaseperfume.com through every interaction and correspondence. We want each transaction to bring a sense of trust, knowing that we take your safety, security, and satisfaction as our first priority. Our goal is to provide you with a consistently superior customer experience. The Customer Guarantee lets you know what to expect from purchaseperfume.com - We also understand that we must listen to our customers and champion their interests at every possible moment. We encourage your feedback, for without this we have lost our room to grow.

Phone Orders

Don't feel comfortable ordering products online? No problem! purchaseperfume.com accepts orders over the phone.
To order by phone, please call us toll-free at 877.302.4070 - Before calling, please note the Product Name and item Number, as well as the quantity of the items you wish to order. To find the Product Number, simply click on the item you wish to order and locate the Product Number to the right of the item name.

100% Money Back Guarantee

Shop from home with the comfort of knowing your order is backed by our 100% Money Back Guarantee. This 30-Day Guarantee gives you plenty of time to check items for quality, correct size, and satisfaction by yourself, family or friends. If for any reason you need to return or exchange an item, just contact our Customer Service department and you're done! Simply call 877.302.4070 and speak with a customer service representative or conveniently send us an e-mail 24 hours a day at info@purchaseperfume.com - and we will promptly assist you. Please ensure to specify return or exchange of product is included in e-mail subject.  


Return Policy

In our constant endeavor to maintain excellent customer service and satisfaction, we include a guarantee on every product sold. If you are not completely satisfied with the product received, you are eligible for a full refund within 30 days of purchase with no questions asked. If you're dissatisfied with your purchase due to an error on our part, please take advantage of this full money-back guarantee, but please take a moment to submit an email/comment to info@purchaseperfume.com to share with us the events that made you unhappy with your purchase and how we could better service our customers in the future. To initiate a return, please simply e-mail us or call our toll-free hotline at 877.302.4070.
Your refund will be processed to your credit card or Paypal account once the product is returned to our warehouse receiving department. We insist you use a traceable method of shipment; if the product doesn't arrive and tracking isn't provided, the refund may be eligible for cancellation.

Changing an Order

If you need to cancel your order, contact Customer Service . Please include the order number of the item that you would like to cancel to ensure accuracy.
If you have already completed an order and wish to add an additional item to your order, you will need to place an entirely new order under a new order number, but purchaseperfume.com will make sure your add on order ships absolutely free. Contact Customer Service for assistance. Please include the order number of the item that you would like to add to for free shipping accuracy.

Please note, if your order has already been processed and is in shipment, you may not be able to cancel or modify it at this time.

Shipping Information

Free Shipping Offer: For orders with a purchase of $59 or greater, we offer free shipping. We do our best to ship the goods from our warehouse closest to your destination, but this is not always possible. We currently ship from California, Nevada, and New York. We do this to ensure a fast shipping experience. 

UPS Ground can take anywhere from 2-7 business days after we receive and process your order. We do guarantee same day shipment on web orders placed before 3pm EST. In the event an item is out of stock or on back order, we will notify you via e-mail. In the rare instance that this happens, we will provide expedited shipping of any order where the back order exceeds 3 business days from the order date. When your order is shipped, you will receive a shipping confirmation e-mail which will have your tracking number. 

Order Status

Check the status of any order by visiting your My Account page. Submit an e-mail on our Contact Us page -  A member of our team will get back to you shortly, or to speak to a team member Mon - Sat 8a to 5p pacific time please call toll free 877.302.4070 and we will be happy to assist you.